We are very proud to announce that for the second year running we have been voted as one of the 50 best Fish & Chip shops in the UK by Fry Magazine.
As per last year, Fry magazine sent a mystery diner to assess a range of front-of-house aspects from staff friendliness, cleanliness of the takeaway to how knowledgeable staff were about the products on offer. Points were also awarded for the quality of the food with everything being critiqued from the crispness of the batter, to the size and fluffiness of the inside of chips, to the flakiness and texture of the fish.
To get into the top 50 we had to score over 96%, Reece Head, competition organiser, comments: “We would like to congratulate all those shops that made our Top 50 Fish & Chip Takeaways 2016. We know it’s a tough set of criteria our judges lay down and so it takes a lot of hard work, dedication and passion to ensure staff perform day-in-day-out in order to impress our judges when they come in unannounced. There are a lot of different facets to running a fish and chip takeaway and those shops that have made the list go over and above the everyday requirements to deliver exceptional food matched with an equal level of service and atmosphere. It could be just a tiny detail that separates those shops that did make the list from those that didn’t, for example the fact that staff wear a name badge or has a menu board on display detailing where the shop’s fish and potatoes are sourced. But it’s these little details that can make a big difference and we believe those shops investing that extra time, effort and training deserve to be recognised for their achievements.”
Some of the comments from the mystery diner’s report include:
Consumption – The food was very well packaged and stayed perfectly hot.. it looked delicious.
The Batter/Fish – The fish looked excellent and was perfectly cooked, it was very tasty.
The Chips – The chips were delicious, perfectly cooked, served hot and with no grease.
Lasting Impressions – I cannot offer any suggestions for improvement, the service was good and the quality of the food was excellent. It was extremely clean. I would be very happy to return to this fish and chip shop and I would definitely recommend it to others.
In fact, the only points we got marked down for were that we didn’t answer the phone quickly when they called to check our opening times, and that we didn’t try to sell them extra items. Personally I don’t like being pressed to buy more than I have asked for, so it is not something I have my staff do, but they consider this a negative point.
I am obviously very happy with this continued achievement, and plan to continue to strive for perfection in everything we do.
As per last year, I am proud to provide a full copy of the mystery diner’s report here.